Operations Coordinator

Job Description

Job Description

Description :

Pay : $18.00 - $23.00 per hour

Job description :

The Operations Coordinator plays a vital role in ensuring the smooth daily operations of the office and supporting the Managing Director in all areas of staffing, hiring, and client service. This position is responsible for managing administrative functions, coordinating caregiver schedules, maintaining effective communication between clients and staff, and assisting in recruiting and onboarding new caregivers. The Operations Coordinator helps foster a positive and productive office culture while ensuring the agency operates efficiently and in alignment with company policies and standards.

The Operations Coordinator is highly organized, adaptable, and people-focused, with strong communication and multitasking skills. The Operations Coordinator will help CareCo achieve its mission of elevating the standards of caregiving by supporting seamless operations and exceptional client experiences. This individual will uphold the company’s values, ensuring both clients and caregivers receive the highest level of support.

Core Values :

Character Always : We do the right thing especially when no one is looking.

Attitude Matters : We lift people up with positivity.

Reach Mindset : We take initiative to reach the next step, goal, or task.

Effort Everyday : We work with discipline to bring great effort everyday.

Collaboration Wins : When one wins, we all win.

Others first : We seek to serve others before ourselves.

Outcomes and Results – Success in this position will result in :

• A profitable local office that has strong relationships within the community, with families served, the VA, and local hospital systems.
• Frequent hires of high quality caregivers who agree with the above core values and provide compassionate care for our clients and their families.
• Create comprehensive care plans and schedules for each client that prioritizes their unique needs and offers them consistent caregiving relationships.

Major Responsibilities and Activities :

Oversee day-to-day office operations to ensure an organized, efficient, and professional work environment managing administrative tasks, supplies, and communication flow.

Maintain caregiver schedules to ensure appropriate coverage for all clients, assisting with staffing adjustments and providing support to maintain continuity of care.

Support the recruiting and hiring process by assisting with job postings, screening applicants, coordinating interviews, and facilitating new caregiver onboarding and training.

Serve as a key point of contact for both clients and caregivers, providing timely and professional communication to support scheduling needs, service updates, and inquiries.

Handle incoming calls and client inquiries with professionalism, empathy, and efficiency, ensuring all needs are directed and resolved appropriately.

Assist in maintaining relationships with local referral sources, including the VA, to help support veterans and expand the company’s community presence.

Participate in the rotating 24 / 7 on-call schedule to support client and caregiver needs outside regular business hours.

Provide ongoing support to the Managing Director by assisting with compliance, reporting, and coordination of key operational activities as needed.

Required Knowledge, Abilities, and Qualifications :

Bachelor's degree preferred.

2+ years of operational, business, or organizational administration experience required.

Excellent organizational, written and verbal communication, and interpersonal skills.

Strong critical thinking, problem-solving, and analytical skills.

Proficient experience using Google Suite and cloud platforms.

Ability to maintain strict confidentiality and communicate in a professional manner.

Ability to coordinate and collaborate with all levels of The Caregiving Company’s employees from caregivers to corporate leadership.

Proactive about industry changes, licensure compliance, and actively taking steps to solve potential problems before they arise.

Skills :

Administrative experience

Recruiting experience

Office Management experience

Proficient in Google Suite and CRM systems

Ability to speak Spanish preferred, but not required

Job Type :

In-person

Full-time : 8 : 00-5 : 00 shift Monday-Friday

Benefits :

Health insurance (100% company-paid for employees)

Dental insurance

Vision insurance

Paid time off

Requirements :