Patient Access Specialist

Job Description

# Job Description

## Data Entry / Customer Service Support Representative

### Position Summary

This role provides data entry and customer service support to assist with overflow needs across multiple teams. The position focuses on accurately creating and updating customer accounts and service cases while delivering responsive support in a fast-paced, high-volume environment.

• (Please refer to email communications for available shift schedules.)

### Key Responsibilities

Requirements

### Required Qualifications

### Preferred Experience

Requirements

### Required Qualifications - Strong, accurate data entry skills with exceptional attention to detail. - Preferred experience in Specialty Pharmacy or customer service environments. - Professional-level computer proficiency, including : - Microsoft Office applications - Email and web-based platforms - Keyboarding and general data entry skills - Experience working with individuals in high-pressure, time-sensitive situations (via telephone or face-to-face) that require problem-solving, decision-making, sound judgment, and strong customer service capabilities. - This experience may be obtained through a combination of professional work and post-secondary education and does not need to come exclusively from a traditional customer service role. - Strong multitasking abilities and effective time management skills. - Ability to perform effectively in a high-volume, fast-paced environment. - Dependable with a strong work ethic. - Ability to receive, implement, and respond positively to performance feedback and coaching. ### Preferred Experience - Experience working with databases, CRM platforms, or tracking systems (Salesforce CRM preferred). - Background in the healthcare or pharmaceutical industry. - Understanding of the challenges faced by patients managing medical conditions.