Operations & Technology Manager

Operations & Technology Manager

Own the Operational Engine Behind Fire Safety Become the Operations & Technology Manager at ACE Fire Protection!

Position Title : Operations & Technology Manager

Company Name : ACE Fire Protection

Pay Range : $65,000$85,000 per year (based on experience)

Location : Brooklyn, NY (On-site with hybrid coordination responsibilities)

Industry : Fire Protection / Technology / Operations

Job Overview

ACE Fire Protection is looking for a tech-savvy, highly organized, and solutions-driven Operations & Technology Manager to streamline our internal systems and supercharge our operational flow. This cross-functional role is the operational heartbeat of the companybridging our CRM and technology needs, warehouse and inventory systems, ecommerce platform, and day-to-day business operations. If youre a reliable process builder, skilled communicator, and systems thinker, we want you to become the go-to person that keeps our fast-paced company running efficiently

Who We Are

Founded in NYC, ACE Fire Protection has become one of the fastest-growing fire safety service providers in the countryserving clients across NY, MA, MD, PA, NC, CT, NJ, and FL. With a national footprint and a reputation for innovation, we blend high-performance operations with a high-energy, people-first culture. Whether it's servicing fire extinguishers or launching new digital platforms, we're committed to leading fire protection into the future.

Key Responsibilities

• CRM / Technology Management

Serve as the internal owner of our CRM (Microsoft Dynamics 365 or equivalent)

Translate business needs into CRM updates and coordinate with external developers

Test new features, oversee implementation, and troubleshoot system issues

Provide support to field and office staff on tech issues (logins, workflows, app usability)

Act as the single internal point of contact for IT issues

Coordinate with outsourced IT provider and filter internal requests

Resolve access, hardware, and software issues (printers, logins, device permissions)

Create systems and processes for warehouse layout, labeling, and inventory flow

Coordinate technician supply needs and ensure operational continuity

Manage small operational tasks (e.g., vendor outreach, maintenance scheduling)

Oversee inventory tracking processes and data accuracy

Align inventory systems with CRM and ecommerce integration

Support audits and reporting for stock levels and movement

Maintain and update the companys ecommerce platform

Coordinate with marketing for launches and promotions

Ensure content accuracy, product listings, and backend system integration

Manage internal projects and support process improvements across departments

Serve as the operational and technical bridge between office staff, field techs, and vendors

Troubleshoot workflow inefficiencies and document internal procedures

Qualifications

Strong experience with CRM systems (Microsoft Dynamics 365 preferred; Salesforce acceptable)

Background in operations, project management, or systems implementation

Understanding of warehouse and inventory processes (not manual labor)

Comfortable working with external developers and IT vendors

Excellent communication, documentation, and troubleshooting skills

Able to handle multiple projects and support a growing business environment

Long-term mindset, reliable and organized with strong follow-through

Benefits

Competitive salary with weekly pay

Medical, Dental, and Vision Insurance

Life and Disability Insurance Options

Paid Time Off (Vacation, Holidays, Sick Leave)

Retirement Savings Program

Paid Training and Certifications

Tech Package (Smartphone / Tablet Provided)

Company Uniforms & Equipment Provided

Company Events & Recognition Programs

Referral Bonus Program

Relocation Assistance (if applicable)

Schedule

Full-Time Monday to Friday

Some flexibility for project-based coordination or after-hours troubleshooting

Work Location

On-site in Brooklyn, NY, with coordination responsibilities that may involve hybrid communication with external vendors and distributed teams.

Equal Employment Opportunity Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Compliance Statement

A background check will be completed as part of the onboarding process, in compliance with applicable laws.

#MGX25

Compensation details : 65000-85000 Yearly Salary

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