Strategic Accounts Support SpecialistVirtualVocations • Jacksonville, Florida, United States
Strategic Accounts Support Specialist
VirtualVocations • Jacksonville, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Strategic Accounts Software Support Specialist.
Key Responsibilities :
Serve as the primary point of contact for strategic customers and manage account relationships
Handle and resolve a queue of strategic account support tickets and customer inquiries
Collaborate with cross-functional teams to ensure exceptional customer service and satisfaction
Qualifications :
1-2 years in customer service, account management, or software support
Availability to work Monday - Friday from 9a - 6p EST
Experience in the recreation / hospitality / tourism industry is preferred
Experience with Software as a Service (SaaS) is a plus
Proficient in Google Business Suite and Microsoft Office, particularly MS Excel
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