Area Parts & Warranty Administrator

Area Parts And Warranty Administrator

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Purpose :

The Area Parts And Warranty Administrator is responsible for the day-to-day administrative guidance and support for all locations within an assigned maintenance area. Parts and warranty support includes reviewing work order documentation, inventory counts and reconciliations, parts purchases, and transactional data to ensure locations are aligned with parts and warranty policy and procedure, and performing administrative tasks that provide control and reporting surrounding parts and warranty transactions. This also includes providing communication of compliance performance to the field for improvement.

Duties & Responsibilities :

• Effectively facilitate and manage the flow of parts & warranty information across multiple Maintenance facilities, acting as the first-line support for any parts & warranty questions from the assigned area.
• Processing and tracking internal parts transfers from one location to another within multiple inventory systems.
• Review repair orders with status of complete and closed for any missing or incorrect information that would prevent warrantable claims from being paid such as : missing Complaint / Cause / Correction comments, missing parts, or missing labor hours; communicating daily with Maintenance Supervisors within the area any changes or updates that are needed.
• Maintain strong knowledge of internal parts catalog and process requests to add parts to internal catalog for purchase, which requires building strong knowledge of parts searching and cross referencing across many online resources.
• Maintain knowledge of and drive culture of 5S practices in relation to physical inventory storerooms.
• Review inventory storeroom data within the system and advise Maintenance Supervisors on suggested stocking levels.
• Assist field locations in parts lookup and sourcing when availability poses an issue.
• Follow up on back ordered parts or work orders waiting on parts for extended periods.
• Encouraging compliance with company policies and procedures where warranty, parts, and inventory are concerned.
• May require quarterly travel to locations within the area to assist in performing / auditing parts and asset inventories.
• Always maintain a safety-oriented mindset and follow all safety rules & policies.
• Other administrative duties as assigned.

Qualifications :

High School Diploma or equivalent associate or bachelor's degree in a quantitative discipline preferred. Two to five years' experience in one or more of the following environments : Parts or Service center, Warehouse / PDC environment, Parts Management Systems : DealerConnect, RepairLink, DealerTrak, Motor, AssetWorks, Maximo, etc., Inventory control / storeroom management. Acquire and maintain ASE Parts Certification within a reasonable timeframe after onboarding. Familiarity with labor operations and repair procedure documents preferred. Familiarity with industry Vehicle Maintenance Reporting Standards (VMRS) coding. Demonstrate adequate data entry / Office / computer skills. Demonstrate a strong customer service attitude. Strong ability to plan, organize, and respond proactively to the needs of others. Demonstrate ability to prioritize and manage multiple tasks. Must have excellent communication abilities (verbal, listening, and written).

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer / contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. National Express LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.