Teller Manager I - Palm Beach Gardens

Job Description

Job Description

JOB SUMMARY :

This position processes customer transactions for a variety of routine to more complex financial transactions including but not limited to check cashing, account withdrawals and deposits. Responsible to balance cash drawers and coordinate teller line activity to ensure policy and procedure adherence. Assist customers with product line information and provide a quality customer experience. Identifies and refers sales opportunities to appropriate bank personnel to meet individual and department goals in order to support the organization’s goals & values. Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Relationship Building

• Exhibit consistent relationship building including, but not limited to :
• Prepare for various customer interactions
• Build rapport
• Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
• Match customer needs to Seacoast Bank products and services
• Confidently and proficiently explain Seacoast Bank products and services to customers
• Proven ability to create and enhance relationships based on customer needs
• Ask for referrals from new and existing customers
• Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
• Respond promptly to customer needs and requests for service.
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
• Display intermediate knowledge of consumer deposit and lending products and processes.
• Exhibit high proficiency in outbound calling process.
• Be highly proficient in identifying referral opportunities with internal business partners.
• Deliver presentations regarding banking products / services through networking events.
• Be highly proficient and help lead Customer facing technology with the ability to discuss with and enroll customers in self-service products / processes.
• Demonstrate advanced knowledge of small business deposit products and processes including account maintenance.

Operational Functions

EDUCATION and / or EXPERIENCE :

While performing the duties of this job, the associate is frequently required to stand. The associate must occasionally lift and / or move up to 25 pounds and may be required to stoop, kneel, crouch or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills. Because these statements are general, the job description is used for a variety of purposes including : job evaluations; performance appraisals; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.