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Customer Service Associate Dispatcher CSATF
Customer Service Associate Dispatcher CSATFNavitsPartners • Fayetteville, Georgia, USA
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Customer Service Associate Dispatcher CSATF

Customer Service Associate Dispatcher CSATF

NavitsPartners • Fayetteville, Georgia, USA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Title : Customer Service Associate / Dispatcher

Location : Springdale AR (Onsite)

Contract Duration : 3 Months

Pay Rate : $21 / hr

Schedule :

  • Shift Option 1 : SundayTuesday every other Saturday 8 : 00 PM 8 : 00 AM
  • Shift Option 2 : WednesdayFriday every other Saturday 8 : 00 PM 8 : 00 AM
  • Training : MondayFriday 7 : 30 AM 4 : 30 PM (approximately 3 weeks onsite)

Position Summary

The Customer Service Associate / Dispatcher is responsible for coordinating communication and workflow between carriers customers and internal sales / logistics teams. This role requires strong problem-solving ability high-volume email communication and the use of multiple dispatch and scheduling systems to ensure timely and efficient delivery operations. This is a floating role supporting multiple shifts and may require coverage during nights early mornings and weekends.

Key Responsibilities

  • Serve as the primary point of contact for assigned carrier and customer accounts.
  • Review incoming communications identify needs and provide prompt accurate responses.
  • Build and maintain strong working relationships with customers and internal teams.
  • Use dispatch and load management systems to monitor shipments and resolve delivery issues.
  • Work within various external scheduling platforms to coordinate appointment times and transportation needs.
  • Understand internal policies operating procedures and workflow systems.
  • Troubleshoot logistics issues to provide cost-effective and customer-focused solutions.
  • Develop and recommend process improvements to enhance service and efficiency.
  • Represent the organization professionally in all customer interactions.

    • Required Qualifications

  • Bachelors degree in business logistics supply chain or related field OR equivalent relevant work experience.
  • 13 years of business transportation logistics or customer service experience.
  • Proficiency in Microsoft Office especially Outlook (high-volume email handling).
  • Strong verbal and written communication skills.
  • Ability to manage conflict multitask and work under time-sensitive conditions.
  • Positive professional demeanor with strong problem-solving and negotiation skills.

    • Preferred Experience (Not Required)

    Experience with transportation dispatch or logistics systems such as :

    TES LME FourKites OTR Retailix Retail Link UNFI One Network or similar platforms.

    For more details reach at /

    About Navitas Healthcare LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

    Required Experience :

    IC

    Key Skills

    Catering,Asset,Corporate Finance,Environmental Science,Linux Administration

    Employment Type : Hourly

    Experience : years

    Vacancy : 1

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