General Manager

Job Details

Description

Position: General Manager

Reports to: Regional Vice President

Supervises Directly: Department Heads

Embassy Suites Temecula *2025 Renovation*

Purpose for the Position:

To manage a hotel’s operation and maintain established cost and quality standards to ensure superior service and maximize profits.

Essential Responsibilities:

• Oversees overall day-to-day hotel operations as delegated by Regional Vice President.
• Develops short-term and long-term financial and operational plans for the hotel which support the overall objectives of the company. Prepares the annual hotel budget.
• Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
• Meets assigned departmental budgets and monitors financial statements.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiates corrective action.
• Hires, fires, and performs performance evaluations, as well as training and development of employees under supervision.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. Ensures proper handling of guest complaints.
• Implements and maintains local and national sales/marketing programs.
• Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
• Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the hotel.
• Maintains a security function which protects both the assets of the hotel and the personal safety of employees and guests.
• Implements and maintains effective two-way communication systems which cross departmental lines and reach all employees.
• Develops new programs which result in an increased level of guest satisfaction and operational excellence. Ensures that guest satisfaction is consistently obtained.
• Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
• Maintains company standards in all Food and Beverage outlets.
• Manages in compliance with established company policies and procedures.
• Manages in compliance with local, state, and federal laws and regulations.
• Remains current on business trends and local activities.
• Establishes and maintains an appropriate level of community involvement.
• May be responsible for completing Manager on Duty reports.
• Additional duties as assigned by Regional Vice President, as applicable.

Skills and Abilities:

• Read and interpret business records and statistical reports.
• Use mathematical skills to interpret financial information and prepare budgets.
• Analyze and interpret policies established by administrators.
• Understand the government regulations covering business operations.
• Make business decisions based on production reports and similar facts.
• Make business decisions based on your own experience and opinion.
• See differences in widths and lengths of lines such as those on graphs.
• Deal with the public, customers, employees, union and government officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept the full responsibility for managing an activity.

Physical Demands: Sedentary work. Exerting up to 10 pounds of force occasionally. Use of manual dexterity of common office equipment, such as but not limited to computers, printers, phone, etc.

Mathematical Development: Compute discount, interest, profit, and loss; commission, markups and selling price; ratio and proportion, and percentages. Calculate surface, volumes, weights, and measures.

Requirements

• Bachelor’s degree preferred, and six months related experience, or an equivalent level of education and experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Effective written and verbal communication, skills exercising patience, tact, and diplomacy.
• Ability to enforce hotel standards, policies, and procedures with staff.
• Proficient in Microsoft Office.

Attendance:

Regular attendance in conformance with the standards, which may be established by Windsor Hospitality, Inc. from time to time, is essential to be successful performance of this position. Employees with irregular attendance/ tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Windsor Hospitality and regulations and will be subject to disciplinary action, up to and including termination of employment.