Solutions Engineer

Job Description

Job Description

About Ceribell

Ceribell is a medical technology company focused on transforming the diagnosis and management of patients with serious neurological conditions. The Ceribell System is a novel, point-of-care electroencephalography ("EEG") platform specifically designed to address the unmet needs of patients in the acute care setting, and is being used in hundreds of community hospitals, large academic facilities and major IDN's across the country. Our entire team is driven by a shared commitment to transforming the landscape of critical care through our rapid seizure detection technology, come join the movement!

Position Overview :

The Solutions Engineer is vital in providing both pre- and post-sales support, acting as a bridge between technical expertise and customer advocacy within Ceribell. This role demands a deep understanding of complex technical concepts and a proactive stance in maintaining robust customer relationships to support the strategic objectives of the Solutions Engineering team.

What you'll do :

• Serve as a primary technical point of contact for internal teams and customers, creating solutions to overcome technical, procedural, and operational challenges.
• Lead discussions on workflow integration, especially concerning EMR orders and system integrations necessary for embedding Ceribell products into client operations.
• Collaborate with hospital teams on vendor intake processes including completing new vendor forms, conducting security reviews, risk assessments, and ensuring smooth testing and implementation.
• Proactively troubleshoot and resolve customer issues, aiming for long-term solutions that enhance customer satisfaction and operational efficiency.
• Operate independently with minimal oversight, adapting quickly to the dynamic needs of a fast-paced startup environment.
• Maintain technical skills and knowledge, keeping up with current technical trends, and being able to create Proof-of-Concept when needed.
• Participate in a 24 / 7 on-call rotation, providing critical support and rapid responses to emergent customer needs.

What We're Looking For :

Special Working Conditions :

Compensation Range

$84,000—$120,000 USD

A candidate's final salary offer will be based on their skills, education, work location and experience, and thus it may differ from the posted range. Compensation may also include bonuses consistent with Ceribell's corporate compensation plan. Note, the above description is not all-encompassing and Ceribell reserves the right to change or modify job duties and assignments at any time.

In addition to your base compensation, Ceribell offers eligible employees the following :

Application Deadline : Ongoing

Equal Opportunity Employer

Ceribell is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status or any other characteristic protected by law. Any applicant with a disability who requires an accommodation during the application process should contact talent@ceribell.com to request reasonable accommodation.

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