Senior Help Desk Analyst 4790 (Smyrna)

Helpdesk Support Analyst II (Senior)

Contract to Hire Atlanta, GA

Are you a tech-savvy problem solver looking to take your IT career to the next level? Our client is seeking a highly skilled Helpdesk Support Analyst II (Senior) to join a dynamic IT team. This is not an entry-level role were looking for someone with advanced experience in enterprise or military IT environments, strong Active Directory skills, and a passion for automation, development, or Microsoft 365 (M365) administration.

What Youll Do :

• Troubleshoot complex technical issues across hardware, software, and connectivity for end-users.
• Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations.
• Administer and support M365 services, including Exchange, SharePoint, and Teams.
• Image and deploy PCs using industry-standard tools and practices; manage full lifecycle of hardware and software.
• Collaborate with internal teams to support software deployments and IT initiatives.
• Monitor and respond to helpdesk tickets promptly and efficiently.
• Participate in continuous improvement initiatives to enhance IT support functions.
• Document and maintain IT processes and procedures.

What Youll Bring :

Why This Role?

This is your chance to work in a fast-paced, innovative IT environment where your skills will make a real impact. Youll be part of a team that values expertise, collaboration, and continuous growth.