French speaking Voice Office Operations Representative (Remote)

Rep II, Consumer Operations Support

A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams. Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We're on an exciting journey and you can be a part of it. For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets. Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful. Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa. A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively. Please note that being a credit bureau, some positions require a clear credit record.

What You'll Bring :

• Manage incoming calls and emails for both English and French speaking banking and business customers
• Translate and respond to emails, and review contracts and other documents
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / customer service team targets and call handling metrics
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and process updates or dispute information on consumer files
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage internal and external customers, always being scrupulous and thorough
• Must be fluent in French and English and have a valid work permit

Impact You'll Make :