Future Service Manager

Service Manager Opportunity

EquipmentShare is accepting applications for future Service Manager openings in the Tuscaloosa, AL area. At EquipmentShare, we're always looking ahead - and that means continuously building a pipeline of talented, driven individuals who align with our mission to improve the construction industry through innovation and service. While this posting does not represent a current open position, it allows you to express interest and share your experience with us. By applying here, you'll become part of our talent network and be among the first considered when future opportunities arise. We're a company in constant growth and evolution. Let's build something great together!

Primary Responsibilities

As a Service Manager, you'll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.

• Coordination and supervision of quality performance of our equipment mechanics and service personnel
• Scheduling repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Employee training and development and maintaining a safe work environment
• Other duties, assigned as needed

Why We're a Better Place to Work

Competitive salary, medical, dental, and vision benefits coverage for full-time employees, generous paid time off (PTO) plus company-paid holidays, 401(k) and company match, annual tool and boot reimbursements for those in applicable jobs, fitness membership stipends plus seasonal and year-round wellness challenges in applicable jobs, company-sponsored events (annual family gatherings, food truck nights, and more), volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive paid volunteer time every year, opportunities for career advancement and professional development.

EquipmentShare is an EOE M / F / D / V