Field Operations Specialist

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Description

The Field Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas :

1. New stores and transitions

2. Operational components of the tire initiative

3. Same Store Sales Growth

4. Training

Job Responsibilities

Provide support for new store openings and / or transitions in the following manner :

Assist in the facilitation of all Integration Calls

Complete a Service Readiness survey 30 days before a shop sale

Introduce, ensure completion, and debrief the MOT In-Store Training Workbook with the franchisee

Provide support upon store opening or transition

Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks

Provide training to locations

Drive Brand NOW standards compliance

Administer all operational components of Tires, including :

Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products

Education on tire sale processes and products, such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, and tire product lines.

Training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center, Midas.com website, secondary supplier programs, and DOT registrations

Drive Same Store Sales by :

Identifying stores with the greatest potential based on the use of the Golden Funnel concept and evaluation of dealer engagement

Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation, and POS reporting

Developing action plans with dealers using the SMART Method

Following up on action plan execution based on the action plan timelines

Qualifications

5+ years experience in the management of retail tire and automotive service business or working with automotive franchisees.

Sales background in the automotive industry. Franchise experience in automotive and / or other retail industries.

Experience in total car care (maintenance, repairs, tires, and tire services) at the shop level, ASE certification is a plus.

Excellent selling, sales training, and presentation skills

Ability to challenge, motivate, influence, and communicate effectively.

Results-focused and orientated

Bachelors degree in business administration preferred

FOS will be required to reside in proximity to the majority of assigned stores / owners

Available to be utilized outside assigned regions for integration and in-store training as needed

Must be a road warrior! Up to 85% travel, including occasional nights and weekends, and multi-state travel to support franchisee special events in multiple states.