Client Liaison

Job Description

For more than three decades California Closets has built a reputation on delivering truly custom products and unparalleled service to our clients. We have helped transform spaces, enhanced homes and allowed people to get more out of life.

As the first point of contact, it is paramount that this candidate is personable and able to establish a professional relationship with clients. The ideal candidate will bring a positive, friendly, and helpful personality to lead our showroom teams in delivering on the California Closets experience.

Job Summary:

The Client Liaison will work with others to respond to customer inquiries, book design appointments, and assist clients in the showroom. This is a fantastic opportunity for someone who enjoys working in a team environment focused on exceptional client experiences.

Responsibilities:

• Answer & direct incoming phone calls
• Schedule appointments for clients with our Design Consultants
• Complete COI’s [certificate of insurance] for upcoming installations
• Assist customers in the showroom, providing information about product and services
• Assist clients picking up or dropping off material at the showroom [shelving, hardware, etc.]
• Maintain white glove cleanliness of the showroom
• All other duties as assigned.

Required Skills/Abilities:

• Customer Service experience in retail, hospitality, call center, or similar.
• Available to work weekdays 9am-5pm with rotating Saturdays.
• Available to work in both Tribeca and Upper East Side on a weekly basis
• Experience with CRM software, MS Office, email, and internet
• Professional appearance
• Reliable

Personal Qualifications:

• Self-motivated and the ability to work independently with minimal supervision.
• Ability to multi-task and deal with a wide variety of people.
• Personable with effective communication skills – both written and verbal, with a wide variety of people.
• Ability to enter data while on the phone with a client.
• Manage time effectively.
• Ability to quickly learn the features and benefits of our products.
• Problem solving skills.

Benefits:

• Medical, dental, vision, and life insurance.
• 401k with match
• Paid time off
• A rewarding job with a fast-growing company

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

California Closets provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.