Warehouse Store

Summary/objective

The warehouse employee is responsible for always providing excellent customer service.

Essential functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Responsible for loading customer’s flooring purchases either by forklift or by hand, as needed.
• Offload and receive product into the inventory system, then call/email customers in a timely manner upon its arrival.
• Complete pick up and receive paperwork accurately, and tag products and pallets accordingly.
• Perform weekly cycle counts to ensure accurate inventory.
• Store maintenance and cleaning, including maintaining an organized and clean warehouse, showroom, and property.
• Receive deliveries from vendors and Warehouses.
• Offloading trucks as they arrive.

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Competencies

• Client Service - Responds to the clients and anticipates their needs
• Conflict Resolution - Works to resolve differences and maintain work relationships
• Decision Making - Makes decisions and takes responsibility for them
• Ethics - Fosters a diverse and respectful workplace
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Initiative - Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed

Supervisory responsibilities: None

Work environment: Working in a warehouse subject to varying temperatures, including heat and cold

Physical demands: Must be able to bend and lift up to 50 pounds repeatedly

Travel required: None

Required education and experience:

• High School Diploma, GED, or equivalent
• Positive attitude, detail, and customer-oriented with good multitasking and organizational ability
• Excellent Communication skills, both verbally and in writing
• Basic math and organization skills
• Detail-oriented mindset, data entry, and computer skills
• Ability to work on the feet for long hours
• Understanding of safety protocols and requirements
• Experience shipping, receiving, or selling related products

Preferred education and experience:

• Forklift certification is beneficial for unloading large shipments