Client Services Technician

We are assisting an on-demand, autonomous ride-hailing company in hiring a Client Services Technicianto provide IT support to end-users.

In this role, you will be responsible for fielding all incoming support requests, prioritizing/assigning them to the appropriate party, and ensuring that requests are addressed in a timely manner.

We're looking for someone who has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills.

RATE: $42 to $47 per hour

LENGTH: 6 months to 1 year with a high possibility of extension

As a Client Services Technician, you'll:

• Provide onsite support 5 days per week.
• Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow service desk tickets.
• Manage, work, and track tickets in ticketing systems.
• Manage escalations to other IT staff.
• Identify and report support trends.
• Create, manage, and troubleshoot accounts and access via Active Directory.

Requirements

• 1-3 years of experience in a similar IT Support role
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Demonstrated written communication skills to create useful support logs
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers
• High-level knowledge of commonly used software, hardware, and applications

Benefits

• Pre-tax commuter benefits
• Employer-subsidized healthcare benefits
• Flexible Spending Account for healthcare costs
• All costs covered for short- and long-term disability and life insurance
• 401k package

Commitment: This is a full-time, ongoing contract position, open to candidates local to the Foster City area. contract position, open to candidates local to the Foster City area.