Document Processing Task Manager

Job Description

Job Description

Salary : $80,000-$110,000 DOE

Document Processing Task Manager

Location : Silver Spring, MD (On-Site)

Salary Range : $80,000 $110,000 (Based on experience)

TDEC, a nationally recognized Business Processing Outsourcing (BPO) organization, is seeking an experienced Document Processing Task Manager to support a federal agency in Silver Spring, Maryland. This position is contingent upon contract award.

Duties and Responsibilities

• Provide day-to-day supervision and leadership to contractor personnel assigned to support specific tasks including : data entry, mail processing, record filing, and other administrative functions.
• Monitor daily activities of contract staff, including assigning and scheduling work projects, coordinating special / non-routine functions, and ensuring timely and accurate completion of deliverables.
• Establish project priorities and oversee quality, quantity, and accuracy of all work performed.
• Manage staff schedules, including vacations, absences, and overtime.
• Assist with recruiting and screening candidates to fill vacant positions.
• Serve as Team Leader, providing leadership, guidance, troubleshooting support, and failover support during absences or vacancies.
• Train and monitor contractor staff on task performance, progress, and compliance.
• Interface with the Program Manager, Deputy Program Manager, and / or government officials regarding task-related issues and progress.
• Perform other duties as assigned.

Required Skills and Experience

Prior FDA experience a significant bonus

Benefits

Equal Opportunity Statement

TDEC is an Equal Opportunity Employer / Veteran / Disabled.