Senior Information Technology Manager

Job Details

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General Notes

As the new space age emerges, the Department of Aerospace Engineering and Engineering Mechanics at The University of Texas at Austin has the exciting opportunity to establish ourselves as the nucleus for technology development for new space and as the hub for the next generation of computational methods and data analytics for aerospace. This role has a high impact on our ability to support our cutting-edge research and efforts in areas such as space engineering/science, aviation, robotics, computation, mechanics and more. At UT Aerospace, where our academic programs rank among the top 10 in the nation, the sky is not the limit!

UT Austin provides outstanding and packages that include:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

Purpose

The Senior Information Technology Manager, manages and performs all information technology services, including planning, organizing, directing, and staffing, in support of academic, administrative, and research requirements for the Department of Aerospace Engineering and Engineering Mechanics at the University of Texas at Austin. The selected candidate must be authorized to work in the United States on a full-time basis without sponsorship.

Responsibilities

• Responsible for overseeing all aspects of planning, execution, and monitoring of all ASE IT operations. Establish quality goals and metrics for the ASE IT team. Measure performance and customer satisfaction to foster continuous improvement.
• Provide strategic and operational leadership and oversight for the full spectrum of IT services for ASE, which includes networking infrastructure, servers, desktop and mobile devices, cloud services, security, access controls, web infrastructure, and application support.
• Lead project teams to meet IT needs of all users within the ASE department, which includes support for a large complex network of Windows, macOS, and Linux computers. Ensure that customers’ expectations are met or exceeded.
• Responsible for services for faculty, staff, and students, including documentation, consulting, and technical assistance.
• Responsible for identifying and implementing new best practices in use of IT within the department. Develop new partnerships both internal and external to the university.
• Responsible for budget/procurement decisions regarding computing operations. Involved with facilitating software licensing for licensed users within the department and throughout the School of Engineering.
• Responsible for making recommendations to director, department chair, and faculty IT committee regarding computing roles, needs, direction and operations.
• Serve as an ASE representative and liaison to higher level IT organizations within the UT-IT community, including UT-ITS, the Cockrell School IT group, and the UT Information Security Office. Coordination, planning, implementation, monitoring, and reporting of the annual information security risk assessment security compliance for the ASE department.
• Direct supervision of several full-time staff and part-time student employees.
• Other duties as assigned.

Required Qualifications

• Experience overseeing one or more information technology functions.
• Demonstrated experience in IT customer service and/or help desk environment.
• Extensive knowledge of Microsoft active directory services.
• Experience with Windows, Linux and macOS end-point management tools.
• Experience installing and supporting hardware, software and networked systems in a multi-protocol environment
• Working knowledge of networking protocols and standards
• Ability to manage multiple projects under pressure of tight deadlines.
• Ability to work as a team member and take initiative to work independently.
• Demonstrated effective written and communication skills.

Preferred Qualifications

• Experience with systems and applications commonly used at UT Austin.
• Knowledge of UT Austin information technology security policies and procedures.
• Experience with MECM, jamf, orcharhino.
• Familiarity with CUI and ITAR data classifications.

Salary Range

$85,000 + depending on qualifications

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation

Work Shift

• Standard work schedule is Monday – Friday, 8:00 a.m. – 5:00 p.m.
• Work outside of normal business hours may be required on an occasional basis during peak periods.

Required Materials

• Resume/CV
• Letter of interest
• Three work references with contact information; at least one reference should be from a supervisor

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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