Customer Support Specialist

JobTread

Customer Support Specialist

(Full time / On Location in Dallas Texas / Base Salary Bonus)

JobTread is searching for a Customer Support Specialist to join our growing team to work onsite at our headquarters in Dallas TX. This position is responsible for assisting with the implementation of new customer accounts responding to support requests and helping in other ways to ensure we are delivering the highest levels of customer service.

Strong Customer Support Specialists demonstrate high technical aptitude are great at working with Excel show strong attention to detail are friendly and approachable and demonstrate a willingness to go above and beyond to meet customer needs. We dont do the sit at home and work by yourself thing. Our team enjoys collaborating and being around other driven and motivated people. If you are looking for the opportunity to join a rapidly growing company in an entrepreneurial team-based environment come check us out!

Responsibilities :

• Reformat customer data and process imports into the JobTread platform
• Respond and resolve customer support requests and answer general system questions
• Assist with Zapier integrations to connect JobTread with other technologies
• Provide inbound phone and email support as needed
• Conduct product trainings via Zoom when Customer Success reps are unavailable
• Become a JobTread product expert and quickly learn ongoing product updates
• Contribute on-going feedback to improve customer implementation workflows
• Work closely with the Development Team to identify and communicate product issues and development requests

Ideal Candidates :

Perks :

Benefits & Pay :

About JobTread :

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes from pre-construction through to project completion.

Our full suite of features includes everything construction businesses need to manage their jobs team members documents photos customers vendors and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized complete your projects on time and increase your profits with JobTread.

JobTreads mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas TX right off Interstate 635 & Coit Rd.

JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 65000 - 80000