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Travel Customer Experience Representative (Remote)
Travel Customer Experience Representative (Remote)Prestige Travel Agency by Mich • Cleveland, Ohio, United States
Travel Customer Experience Representative (Remote)

Travel Customer Experience Representative (Remote)

Prestige Travel Agency by Mich • Cleveland, Ohio, United States
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Job Description

Prestige Travel Agency by Mich is seeking a  Travel Customer Experience Representative  to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
  • Assist clients with travel bookings, modifications, cancellations, and special requests.
  • Provide accurate information on destinations, travel requirements, and agency policies.
  • Follow up with clients to confirm itineraries and satisfaction.
  • Resolve customer concerns with empathy and effective problem-solving.
  • Maintain accurate client and booking records.

Qualifications

  • Excellent written and verbal communication skills.
  • Customer service experience required; travel or hospitality experience preferred.
  • Strong organizational skills and attention to detail.
  • Comfortable with technology and learning booking systems and CRM tools.
  • Ability to work independently in a remote setting.
  • Passion for travel and client-focused service.

    • What We Offer

  • Fully remote, flexible work environment.
  • Career growth opportunities within the agency.
  • Travel perks and industry discounts.
  • Training and ongoing support from a collaborative team.

    • Equal Opportunity Statement

    Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.

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    Customer Experience Representative • Cleveland, Ohio, United States

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