Talent.com
Implementation Manager
Implementation ManagereMed, LLC • Miami, FL, US
Implementation Manager

Implementation Manager

eMed, LLC • Miami, FL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Implementation Manager

Location : Miami, FL

Reports to : VP, Delivery & Client Success

Department : Client Success

eMed is a pioneering digital-health leader built on its Empathetic AI Population Health Platform. Our primary mission is to provide large employers, state / federal governments, unions, payers and directly to consumers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.

About the Role

As an Implementation Manager, you will manage the end-to-end implementation process for new enterprise clients joining eMed's GLP-1 Population Health Program. From contract signature through go-live, you will lead all aspects of onboarding to ensure a seamless, efficient, and successful launch. This highly cross-functional role requires strong project management, client communication, and operational execution skills to ensure new clients are set up for long-term success with eMed.

Who You'll Work With

  • Reports to and collaborates closely with the VP of Delivery & Client Success.
  • Partners with Marketing, Product, Sales and Customer Experience teams.

What You'll Do

  • Serve as the primary operational point of contact for new enterprise clients from post-contract signature through successful program launch.
  • Lead the full implementation lifecycle, including kickoff, project planning, milestone tracking, status reporting, issue resolution, and go-live readiness.
  • Collaborate with internal teams (Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience) to coordinate deliverables and ensure alignment on timelines and responsibilities.
  • Gather and manage client-specific requirements, including eligibility file formats, data feeds, branding preferences, communication strategies, and reporting needs.
  • Work with client stakeholders (benefits leaders, consultants, IT, and others) to guide them through technical and operational onboarding activities.
  • Facilitate training sessions for client teams on program operations, reporting dashboards, and participant support workflows.
  • Develop and maintain detailed implementation project plans, timelines, and documentation.
  • Identify and mitigate risks to ensure smooth and timely launches.
  • Ensure a positive, professional, and solution-oriented experience for clients throughout the onboarding process.

    • What You Have

  • Proven track record of managing complex, enterprise-level client implementations with multiple stakeholders.
  • Strong understanding of employer benefits ecosystems, health plans, and vendor coordination preferred.
  • Exceptional project management skills with the ability to manage multiple implementations concurrently.
  • Excellent verbal and written communication skills with a client-first mindset.
  • Highly organized, detail-oriented, and proactive problem solver.
  • Comfortable working in a fast-paced, rapidly evolving environment.
  • Experience with project management tools (Asana, Monday.com, or similar).

    • What We Are Looking For

  • Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience).
  • 3+ years of experience in client implementation, project management, or account management roles, preferably in digital health, healthcare services, benefits, or population health.

    • Why Join eMed

    At eMed, we're redefining how care is delivered empowering clients and partners with technology, access, and data. You'll join a collaborative, fast-moving team shaping the future of digital health partnerships and helping businesses make healthcare more accessible, affordable, and effective.

    Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k with Company Match)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources
    • [job_alerts.create_a_job]

    Implementation Manager • Miami, FL, US

    [internal_linking.similar_jobs]
    Business Process Improvement Manager

    Business Process Improvement Manager

    GA Telesis, LLC • Miami, FL, US
    [job_card.full_time]
    We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and component suppliers worldwide, with 31 leasing, sales, di...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Lead Contract Services Manager

    Lead Contract Services Manager

    Confidential - Staffing and Recruiting • Miami, FL, US
    [job_card.full_time]
    The Lead Contract Services Manager (LCSM) is responsible for overseeing, directing, and supervising Contract Services Managers (CSMs) located at various IHSC field sites. This position is designed t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Technical Program Manager- Remote

    Senior Technical Program Manager- Remote

    Staffing • Miami, FL, US
    [filters.remote]
    [job_card.full_time]
    Location : Seattle, Washington (Remote).Are you a seasoned Program Manager with a passion for data-driven solutions and enterprise integration? Join us to lead impactful projects, manage engineering...[show_more]
    [last_updated.last_updated_30] • [promoted]
    West Coast Implementation Manager

    West Coast Implementation Manager

    First Due • Miami, FL, US
    [job_card.full_time]
    The Implementation Manager role involves working with customers across Fire, EMS and Office of Emergency Management in their implementation and set-up of the First Due Platform – an end-to-en...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Training Manager

    Training Manager

    QPS, LLC • Miami, FL, US
    [job_card.full_time]
    Do you want to be part of an organization that is making a difference in the lives of millions of people worldwide? If so, we want to hear from you!. This managerial position serves as the primary t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Digital Warrior Experience Manager

    Digital Warrior Experience Manager

    Wounded Warrior Project • Miami, FL, United States
    [job_card.full_time]
    We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a ca...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Client Delivery and Implementation

    Director, Client Delivery and Implementation

    Healthnetworkone • Miami, FL, United States
    [job_card.full_time]
    Director, Client Delivery and Implementation.Pay or shift range : $150,000 USD to $175,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior User Acquisition Manager

    Senior User Acquisition Manager

    Stillfront • Miami, FL, United States
    [job_card.full_time]
    We are seeking a strategic and analytical.Senior User Acquisition Manager.You will own the UA strategy, manage significant budgets, and act as the bridge between Marketing, Data, and Product to max...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Design Manager of Global Applications

    Design Manager of Global Applications

    Meltwater • Miami, FL, United States
    [job_card.full_time]
    As the Design Manager of Global Applications, you will be responsible for managing our key Meltwater design system and AI-driven platform experiences. You will play a key role as a player / coach, dri...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Healthcare Market Client Account Manager (Infrastructure)

    Healthcare Market Client Account Manager (Infrastructure)

    Jacobs Solutions • Miami, FL, US
    [job_card.full_time]
    Client Account Manager (CAM) for Healthcare Infrastructure Market.At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilien...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    QA Manager

    QA Manager

    Pacific Seafood • Miami, FL, US
    [job_card.full_time]
    At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet.We are an excellence-driven organization committed to being the brand of choice in the marketpl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Director : Client Delivery & Implementation

    Remote Director : Client Delivery & Implementation

    Healthnetworkone • Miami, FL, United States
    [filters.remote]
    [job_card.full_time]
    A healthcare delivery organization based in Miami is seeking a Director, Client Delivery and Implementation to lead the execution of client contracts and product launches.Collaborating with various...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager, Technical Strategy and Success (Remote)

    Manager, Technical Strategy and Success (Remote)

    Tealium • Miami, FL, US
    [filters.remote]
    [job_card.full_time]
    Manager of Technical Strategy And Success.Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, pri...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Implementation Manager

    Implementation Manager

    HeartFlow • Miami, FL, US
    [job_card.full_time]
    Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology.The flagship productan AI...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Product Manager, eCommerce Platform

    Technical Product Manager, eCommerce Platform

    SANDBX • Miami, FL, US
    [job_card.full_time]
    A US-based company (a global leader in cruise vacationing industry) is looking for a Technical Product Manager to work on its customer-facing web-based solution used by hundreds of thousand users d...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Revenue Cycle Manager

    Revenue Cycle Manager

    Pinnacle Wound Management • Miami, FL, US
    [job_card.full_time]
    Revenue Cycle Manager – Credentialing & Coding.Pinnacle Wound Management is a leading wound care provider dedicated to delivering high-quality patient care. This role is essential in ensur...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Manager (EMEA)

    Customer Success Manager (EMEA)

    Constructor • Miami, FL, US
    [job_card.full_time]
    You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy.You're a self-starter who's good at triaging problems and working on the most import...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Project Manager

    Project Manager

    Frida • Miami, FL, US
    [job_card.full_time]
    Parenting isn't picture-perfect.It's messy, hilarious, exhausting, and life-changing sometimes all before noon.Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw realit...[show_more]
    [last_updated.last_updated_1_day] • [promoted]