Service Advisor

Job Description

Job Description

As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

Benefits :

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Responsibilities

Making appointments, processing repair orders, quotes and invoices

Providing customer support via phone and face-to-face at the dealership

Qualifying customer problems and logging them for technicians to review

Ensuring customer approval for all remedial work to be carried out

Promoting our range of vehicle parts and accessories

Internal coordination of service work to adhere to commitments made to customers

Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Qualifications

Prior experience as a service advisor or service writer required

Candidates MUST possess above-average phone and communication skills

Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and services

Excellent follow-up and follow-through skills to ensure client satisfaction

Must have the ability to communicate technical information in non-technical terms to clients

Ability to evolve and adapt to changing business needs

Oakes Auto Group is growing rapidly and needs exceptional people to staff and lead our teams! Mentorship provided and career paths are available for talented and driven individuals who wish to advance to the top of their field, and / or into management. This is not just a job, but an opportunity to develop all of your skills and discover your potential. Approaching college graduation? Share your career goals and ask about tuition assistance.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.