Customer Success Manager (Maritime)

Customer Success Manager (Maritime)

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

As a Customer Success Manager (CSM) focused on maritime clients, your mission is to ensure our shipping, trading, and logistics clients extract maximum value from Kplers maritime intelligence solutions. You'll act as their trusted advisor and advocatebridging their operational needs with the best of what Kpler offers. Expect a dynamic environment, deep industry learning, and the opportunity to build meaningful client partnerships.

Responsibilities :

• To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from client
• Coach users to be experts on our terminal, Excel add-in, API and data integration.
• Help the commercial teams uncover upsell / cross-sell opportunities based on clients needs.
• Proactively align clients goals with Kplers.
• Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.);
• Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date; Youll be in touch with clients every day either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs.
• To enable the client to use the solution at its maximum potential, youll need to liaise with different teams at Kpler, such as Sales, Product or Engineering.

Skills and Experience :

$2M ARR).

Why Kpler :

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then youve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen We act decisively and with purpose, going the extra mile.

We buildtogether We foster relationships and develop creative solutions to address market challenges.

We are here to help We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Dont meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they dont match 100% of the job requirements. Dont let the confidence gap stand in your way, wed love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

By applying, I confirm that I have read and accept the Staff Privacy Notice

$86,000 - $102,000 a year

Compensation details : 86000-102000 Yearly Salary

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