Service Logistics Coordinator

A company is looking for a Service Logistics Coordinator in Redwood City, CA.

Key Responsibilities

Respond to customer inquiries and resolve requests, including processing orders and handling complaints

Manage daily operations by preparing reports, monitoring KPIs, and overseeing shipment schedules

Identify process enhancement opportunities and implement best practices for continuous improvement

Required Qualifications

2 years of experience in a high-volume Call Center, Customer Service, or Service Administration role

Proficient in MS Office (Excel, Word, PowerPoint, and Visio); knowledge of SFDC and Oracle is preferred

Ability to perform repetitive typing and interact extensively via telephone

Experience in conducting and recording physical inventory results

Ability to work onsite and manage various customer service tasks efficiently