Senior Analyst - Trust and Safety

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic : The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

We are seeking a highly skilled and dedicated individual for the role of Senior Trust and Safety Analyst . This role blends strategic process development and ownership with hands-on investigation and incident response. You’ll work cross-functionally with engineering, product, and operations teams to design, implement and improve safety programs and workflows, while also leading the day-to-day management of reports, escalations, and emerging risks.

What You'll Do :

• Own incident operations end to end (intake, triage, resolution) across player, community, and staff reports; deliver timely, consistent, audit-ready outcomes against SLAs.
• Lead investigations into complex or high-impact incidents, providing clear, evidence-based findings and recommendations for action.
• Partner with product, engineering, and operations teams to design and evolve Trust and Safety systems, tools, and workflows that proactively reduce risk and promote safe player experiences.
• Develop and maintain internal policies, escalation procedures, and knowledge bases that support consistent and transparent incident handling.
• Identify systemic risks or process gaps, and drive cross-functional initiatives to address them through improved tooling, automation, or policy changes.
• Stay current on relevant laws, regulations, and industry standards related to online safety, moderation, and digital trust.

What You'll Bring :

Nice to Have :

We are an Equal Opportunity / Affirmative Action Employer

Wizards of the Coast is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator.

The base salary range for this position is $86,900.00 to $130,300.00. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.

Our Comprehensive Benefits Package Includes :