Advanced Technical Support SpecialistVirtualVocations • Elgin, Illinois, United States
Advanced Technical Support Specialist
VirtualVocations • Elgin, Illinois, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an Advanced Technical Support Specialist.
Key Responsibilities
Provide proactive, high-touch technical support to larger enterprise customers
Manage and resolve complex technical issues while developing deep knowledge of customer environments
Mentor and train other technical support team members and maintain knowledge base articles
Required Qualifications
Bachelor's degree in computer science, information systems, or related field, or equivalent experience
At least 5 years of experience in a technical customer support role, with 2 years supporting enterprise SaaS solutions
Proven experience delivering high-touch support to large enterprise customers
Experience overseeing major enterprise incidents and providing escalation management
Exceptional organizational and multitasking skills
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