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Returns Coordinator
Returns CoordinatorBurlington Medical • Newport News, VA, US
Returns Coordinator

Returns Coordinator

Burlington Medical • Newport News, VA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Job Description :

This position is responsible for completing RMA (Returned Material Authorization) receiving, including warranty and credit RMA’s. Assists the customers as required to complete all requests, orders, and questions in a timely and efficient manner.

Duties :

  • Create RMA’s into the Salesforce / Rootstock data system
  • Send customer’s RMA instructions
  • Receive RMA’s into the Salesforce / Rootstock system
  • Process RMA Cases
  • Warranty Policy Review for Charged and No Charge RMA orders
  • Create quotes for Repairs
  • Create quotes for orders
  • Contact customers for PO’s and other information needed for RMA processing
  • Create Shipping Return Labels
  • Enter RMA orders
  • Assist with RMA inventory
  • Document instructions for performing the above mentioned duties

Skills / Qualifications :

  • Excellent Customer Service skills
  • Excellent interpersonal and written communication skills
  • Ability to lift and move boxes or materials weighing up to 25 lbs.
  • Ability to manage multiple tasks and be flexible in a face-paced environment.
  • Well-organized structured approach to managing, prioritizing and balancing multiple tasks.
  • High school Diploma or equivalent
  • Word, Excel, Outlook, and Teams knowledge
  • Operation of basic measuring devices.
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