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Desktop Support Specialist (Austin)
Desktop Support Specialist (Austin)SISL Global • Austin, TX, US
Desktop Support Specialist (Austin)

Desktop Support Specialist (Austin)

SISL Global • Austin, TX, US
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  • [job_card.full_time]
  • [job_card.part_time]
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Job Title - Desktop Support Specialist

Location - Austin, TX

Job Type - Fulltime

Key Responsibilities :

  • Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).
  • Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
  • Support mobile device setup and management for sales or field teams.
  • Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
  • Assist with IT support in warehouse / distribution environments, including support for barcode scanners, handheld devices, and label printers.
  • Escalate and track issues that require higher-level intervention or vendor support.
  • Collaborate with network and system administrators for more complex technical issues.
  • Maintain accurate documentation of incidents, resolutions, and asset inventories.
  • Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.

Required Skills and Qualifications :

  • 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
  • Solid understanding of Windows 10 / 11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
  • Familiarity with Active Directory, user account provisioning, and permission management.
  • Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting.
  • Strong problem-solving, interpersonal, and time-management skills.
  • Customer-service mindset with the ability to communicate clearly with both technical and non-technical users.

    • Preferred Qualifications :

  • Experience supporting IT in a manufacturing, distribution, or retail environment.
  • Certifications such as CompTIA A+, Microsoft 365 Certified : Modern Desktop Administrator, or ITIL Foundation.
  • Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
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