Desktop Support Specialist (Austin)SISL Global • Austin, TX, US
Desktop Support Specialist (Austin)
SISL Global • Austin, TX, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [job_card.part_time]
[job_card.job_description]2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment. Solid understanding of Windows 10 / 11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration). Familiarity with Active Directory, user account provisioning, and permission management. Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting. Strong problem-solving, interpersonal, and time-management skills. Customer-service mindset with the ability to communicate clearly with both technical and non-technical users. Experience supporting IT in a manufacturing, distribution, or retail environment. Certifications such as CompTIA A+, Microsoft 365 Certified : Modern Desktop Administrator, or ITIL Foundation. Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
Job Title - Desktop Support Specialist
Location - Austin, TX
Job Type - Fulltime
Key Responsibilities :
- Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).
- Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
- Support mobile device setup and management for sales or field teams.
- Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
- Assist with IT support in warehouse / distribution environments, including support for barcode scanners, handheld devices, and label printers.
- Escalate and track issues that require higher-level intervention or vendor support.
- Collaborate with network and system administrators for more complex technical issues.
- Maintain accurate documentation of incidents, resolutions, and asset inventories.
- Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.
Required Skills and Qualifications :
Preferred Qualifications :
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Desktop Support Specialist • Austin, TX, US
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