Process Manager

Job Description

Job Description

Process Manager - Marketing Operations (Sr. Associate Level)

Location : Richmond, VA (Hybrid)

Pay Range : $43.50 - $49.50 per hour

About the Role

We're looking for a Process Manager to join the US Card Affiliate Channel Operations Team . In this role, you'll build and manage processes that improve business efficiency, ensure operational excellence, and drive results that directly impact the bottom line. You'll oversee approximately 40+ affiliate partners, manage one or more third-party suppliers, and support multiple processes across several business teams.

This position plays a central role in keeping the marketing engine running, with a focus on validating business intent and execution. You'll collaborate with passionate colleagues and leaders to implement and manage these processes effectively.

What We're Looking For

A detail-oriented, process-driven professional who thrives in a team environment and excels at process improvement. You should be able to communicate effectively, manage details with precision, exercise sound judgment, and influence stakeholders across multiple levels of the organization and with external partners.

Key Attributes :

• Strong relationship management skills
• Exceptional attention to detail
• Ability to adapt in an agile, fast-paced environment

Responsibilities

Basic Qualifications

Preferred Qualifications

Interested candidates should apply today to join a dynamic team and make an impact!

Pay Details : $43.50 to $49.50 per hour

Search managed by : Nicole Russ

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.