Strategic Customers - Global 360 Deals (Elevate), Senior Director

Strategic Customers - Global 360 Deals (Elevate), Senior Director

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Reporting to the VP, Strategic Customers - Global Revenue Programs (Elevate), the Strategic Customers Global 360 Deals (Elevate) Senior Director will be joining a broader team focused on driving high-impact global strategies that support ServiceNow's long-term revenue growth and profitability through larger and more strategic transactions at scale.

As the Strategic Customers Global 360 Deals (Elevate) Senior Director, you will serve as the central business unit liaison to global sales teams for ServiceNow's business-enabling functionsincluding Product Engineering and Global Cloud Services as it relates to 360 deal activity. You'll bring together cross-functional stakeholders to shape deal strategy, streamline "Buy From" execution, and ensure alignment between business needs, risk considerations, and sales objectives. You'll play a pivotal role in improving GTM efficiency, accelerating deal velocity, and balancing OPEX investment with NNACV growth. Your work will also drive consistency and insight across 360 activities, including supporting natural event planning and helping the organization avoid value leakage from unplanned or misaligned deal activity.

Priorities & Responsibilities :

Serve as Central Point of Contact for the 'Buy From' Side of 360 Deals for Specific BUs

• Act as the global BU liaison to sales teams and Global Cloud Services / Product Engineering business-enabling ServiceNow functions.
• Act as a global liaison to sales / GTM teams and global partnerships w / Value Added Resellers and also System Integrators.
• Represent a unified "Buy From" perspective, streamlining access and coordination for the sales organization.
• Leverage strong relationships with executive sponsors, sourcing, and customer advocacy to facilitate alignment and speed.

Create Value Through Structure and Process

Support Deal Execution

Build Deep Cross-Functional Relationships

Deliver Post-Deal Insights and Continuous Improvement

Qualifications

To be successful in this role you have :

Skills and Attributes

Measure of success

For positions in this location, we offer a base pay of $202,500 - $364,500, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.