IT Manager

What We Do :

Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, were bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.

Why Join Network Right :

Youll get exposure to a multitude of IT systems, build networks and connections, and test and implement the latest and greatest technology. Youll also be involved in strategic tech stack and project planning. In addition, youll be part of a passionate team supporting businesses with offices all around the world. And of course, youll be helping companies of all sizes work more efficiently by solving real world IT problems with flexible solutions.

Were an organization that really cares about its clients and its people, and we demonstrate this every day! Were a close-knit team working together to build something exceptional / extraordinary. And of course, were all technology nerds who love interacting with people!

About This Job :

As an IT Manager, youll be in charge of building and scaling client IT infrastructures as well as leading and managing internal team members. Youll primarily be tasked with clients of all sizes and environments from Mac OS to Windows devices, creating and helping execute IT policies as well as road maps, and defining IT budgets. All while leading your team of technicians to ensure efficient delivery and career growth. Youll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships.

This position is onsite up to 4 days / week, and may require occasional travel to client sites in the New York City Metropolitan area.

What Youll Do :

Be final escalation point for your team and client scenarios

Build and execute IT roadmap planning for your clientele

Help manage physical assets such as inventory, cable management, and the general workspace

Manage and support identity providers that govern application access such as Okta and Google Workspace

Develop and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements

Help configure automations and tooling especially as it relates to on-boarding and offboarding flows

Facilitate IT shipments such as on / offboarding packages and equipment

Manage and support a team of associate IT consultants and IT consultants alike. Ensuring growth and development of the individuals

About You :

Bachelor's degree in a computing related discipline

6+ years of experience in an IT focused role

4+ years of experience managing direct reports

Experience with Mac OS and Windows

Well organized

Customer-service oriented with strong communication skills

Passion for IT as well as building relationships

Curious, self-starter, collaborative, and adaptable in an ever-changing field

Experience with management and leading a technical team

Nice To Have :

Degree with a technology focus

Certifications such as : CompTIA, Microsoft, Okta and / or AWS

Experience building out as well as deploying MDMs and SSO / IDP providers

Benefits :

• ??????? Health Benefits

100% covered health, dental and vision insurance for you, 50% for dependents

Paid Parental Leave

HSA / FSA eligibility

Access to a variety of mental health programs

401(k) + 4% company matching

Annual Bonus Program

Flexible Time Off

Flexible certification and learning stipends and reimbursements

Biannual company retreats

Social events

Wellbeing events and programs

Home internet and mobile reimbursement

Monthly meal stipend

Commuter benefits

Onsite meals and snacks

Dog-friendly office

Interview Plan : Round 1

Phone call with recruiter

Round 2

45 min Zoom call w / IT Manager

Round 3 : Onsite

45 min with Service Manager

45 min with Service Operations Lead

30 min with Senior Client Relations Manager

Commitment to Diversity : Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.