Network Operations AnalystCynet Systems • Fairfield, CA
Network Operations Analyst
Cynet Systems • Fairfield, CA
job_description.job_card.30_days_ago
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job_description.job_card.job_descriptionBA / BS in Information Technology or related field or equivalent work experience. Intermediate knowledge of network protocols, software applications, and operating support systems. Current Networking Certification; ITIL Certification. Minimum of 2 years of experience in telecommunication, internet, or network operation center environments. Previous experience working in ticket management systems / applications (I.E SMC Remedy), monitoring network devices and software operating systems. Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
Job Description :
Pay Range : $37.83hr - $41.83hr
Responsibilities :
- This is the Incident / Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
- Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
- Process routine change requests and work orders.
- Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
- May act in a lead capacity to open and manage technical conference bridges, updating incident and / or problem management tickets as needed.
- Develop and distribute ongoing updates / notifications for outages in progress as directed by a Service Manager or Supervisor.
- Miscellaneous Incident Commander tasks
- Manage timely ticket updates.
Skills Required / Desired :
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