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VP of Implementation and Delivery Management
VP of Implementation and Delivery ManagementDirect Recruiters • OH, US
VP of Implementation and Delivery Management

VP of Implementation and Delivery Management

Direct Recruiters • OH, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Client Summary :

  • Specializes in optimizing efficiency and cost reduction for payers, providers, and pharmaceutical companies.
  • Provides technology-driven services to streamline medical billing, coding, and collections processes.
  • Features the world's largest medical coding team alongside proprietary technology and analytics for unparalleled effectiveness.

Position Responsibilities :

  • Develop and implement a comprehensive client success strategy that aligns with the organization’s goals and objectives.
  • Build and maintain strong relationships with key clients, acting as a trusted advisor and partner.
  • Proactively identify areas of opportunity and implement solutions in conjunction with the operations leadership teams.
  • Oversee the account management team and ensure that all client needs are met in a timely and professional manner.
  • Monitor client satisfaction and identify opportunities for improvement.
  • Collaborate with cross-functional teams to ensure that client needs are integrated into service delivery processes.
  • Develop and implement client retention strategies to ensure high levels of client satisfaction and loyalty.
  • Identify opportunities for client growth and work with cross-functional teams to capitalize on these opportunities.
  • Monitor and analyze client data to identify trends and opportunities for improvement.
  • Stay up to date on industry trends and best practices in client success and incorporate these into the organization’s client success strategy.
  • Provide regular reports to executive leadership on client success, performance and progress.
  • Collaborate with the marketing team to develop and implement marketing campaigns that support client growth and retention.
  • Develop and monitor key performance indicators (KPIs) for assigned clients and ensure that the team is meeting or exceeding these KPIs.
  • Manage the P&L for assigned clients, ensuring that revenue and profit goals are met.
  • Work closely with offshore and onshore indirect teams to ensure that all operations activities are aligned and coordinated.
  • Oversee contract management and service level agreements (SLAs) to ensure that all client commitments are met.
  • Lead the adoption and implementation of Robotic Process Automation (RPA) technologies to improve efficiency and effectiveness of client success activities.
  • Set priorities for solution development and implementation based on client needs and market trends.
  • Manage relationships with vendors and partners to ensure that client success activities are supported by high quality products and services.
  • Leverage opportunities to expand services within existing client base.
  • Participate with Sales and Solutions teams for new client proposals.

    • Key Success Indicators / Attributes :

  • Analytical mindset with the ability to analyze client data and identify trends and strategies.
  • Proven track record of building and maintaining strong client relationships.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong leadership and management skills.
  • Strategic thinker with the ability to develop and implement effective client success strategies.
  • Strong team management skills, with experience hiring, training, and managing a high-performing team.
  • Proven experience setting priorities for solution development and implementation.
  • Strong understanding of payers and claims management best practices.
  • Strong vendor management skills, with experience managing relationships with vendors and partners.

    • Experience & Skills :

    Required Experience and Qualifications :

  • Bachelor's degree in business, marketing, or related field.
  • 10+ years of RCM experience in the durable medical equipment / medical device space.
  • 10+ years back-end collections and cash posting experience.
  • 10+ years of experience in client success, operations, or related field.
  • 10+ years of experience working with teams in India and the Philippines, with a strong understanding of cultural nuances and effective communication strategies.
  • Experience influencing indirect teams and working with or for an outsource partner.
  • Experience in high claim volume RCM, preferably 2M annual claims, minimum 1M annual claims

    • Preferred Experience and Qualifications :

  • Experience with NIKO Health

    • Compensation $175k-$200k

  • Robust Education Programs : Reimbursement towards CEUs, professional developmentContinuing Education : Free coding manuals, monthly webinars, access to learning labs and refresher courses
  • Opportunities for Advancement
  • Robust Benefits Program
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