Systems Manager

Job Title

Serve as an escalation point for IT Managers and provide backup support when needed. Act as a delegate for the Director of Enterprise Applications, including supervisory responsibilities and meeting facilitation. Identify opportunities to optimize IT processes and workflows; lead and participate in process improvement initiatives. Mentor IT Managers and application team members, fostering skill development and readiness for complex assignments. Oversee management of EHR Access, Health Information Management (HIM), and Revenue Cycle teams. Ensure application teams follow best practices for documentation, version control, change management, and testing. Build and lead Access, HIM, and Revenue Cycle solution teams, ensuring effective participation in projects and support activities. Maintain strong communication with providers, business units, clinical departments, and IT leadership. Promote responsive customer service and maintain collaborative relationships across IT and operational leadership. Ensure timely resolution of Help Desk incidents and change requests assigned to the application team. Act as an escalation point for application support issues during business hours and after-hours. Foster a culture of teamwork, customer service excellence, and continuous improvement in application adoption and efficiency. Define roles, responsibilities, and priorities for application teams. Lead and participate in vendor and product evaluations, comparisons, and selections. Attend and facilitate meetings and committees as directed. Maintain professional development through training, workshops, and industry affiliations to stay current with trends and certifications. Serve as the primary contact for operational and clinical leadership regarding patient financial systems implementation and support. Collaborate with stakeholders to enhance and support EHR applications. Coordinate workflow assessments and design sessions. Participate in system configuration, development, testing, patch validation, and application training. Lead estimation and prioritization efforts for optimization projects. Maintain expertise in EHR architecture and system changes over time. Adhere to governance, change management, project management, incident management, and security standards.

Requirements

Bachelor's degree or equivalent healthcare experience required; Master's degree preferred. Minimum 5 years of healthcare experience. At least 2 years of Epic experience required. Minimum 4 years of managerial experience. Familiarity with EHR-related third-party applications (e.g., real-time eligibility, claims clearing, enterprise content management) preferred. Experience in Access, HIM, and Revenue Cycle process design and optimization desirable. Strong knowledge of access and revenue cycle business practices (registration, scheduling, billing, collections, coding, etc.) required.