Director of People Operations

Job Description

This role partners closely with the executive team (COO, CEO, Finance, Compliance, Clinical Operations), all hiring managers, People Operations, Payroll, and cross-functional business leaders. Frequent collaboration with legal counsel, IT (for HRIS / payroll), and external vendors (recruiting, benefits, labor law advisors) is required.

Responsibilities

• Lead the full spectrum of People Operations for a remote / hybrid, multi-state workforce in a highly regulated, startup environment.
• Design and implement strategic HR initiatives supporting HHN’s mission, growth, and operational goals.
• Own talent acquisition, onboarding, employee engagement, and retention strategies for clinical and non-clinical staff.
• Own payroll operations, labor cost reporting, compensation, benefits, and compliance with state / federal wage & hour law.
• Build, update, and enforce HR / People Ops policies and procedures; ensure HR documentation is always audit-ready.
• Ensure continuous compliance with all federal, state, and local employment laws—especially California, DOL, and healthcare-specific requirements.
• Lead employee relations, investigations, conflict resolution, and performance management.
• Build scalable learning, training, onboarding, and leadership development programs—sometimes from scratch.
• Drive HR technology adoption (ADP, HRIS, Google Suite, etc.), process automation, and analytics.
• Champion DEIB (diversity, equity, inclusion, belonging), culture-building, and employee wellness within a start-up culture.
• Support organizational design, workforce planning, and future-state operating models as HHN grows.
• Mentor and develop a high-performing HR / People Ops team.
• Foster a culture of feedback, accountability, adaptability, and innovation.
• Serve as a key project leader for cross-functional initiatives impacting employee experience and compliance.

Skills Required

Competencies

Job Requirements