About Prometheus Group:
Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.
Job Summary:
Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support Specialists initiate the troubleshooting process and determine the quickest path to resolution. This includes internal testing, issue replication in internal virtual systems, and identifying tickets that require elevation to advanced technical support teammates. The ideal candidate is highly motivated, positive, organized, possesses strong communication skills, and is eager to work directly with our clients daily in a dynamic, fast-paced environment.
Responsibilities:
Qualifications & Skills:
Benefits Overview:
We offer an attractive benefits program to meet the diverse needs of our teammates:
Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Technical Support Specialist • Raleigh, NC, US
Acquisition Support Specialist III (Key Personnel).ProSidian seeks an Acquisition Support Specialist III (Key Personnel) for program support on a exempt W2: no overtime pay basis located in the CON...[internal_linking.show_more]
A healthcare firm in Morrisville is looking for a medical information specialist to provide excellent customer service, document interactions, and resolve complex inquiries.Candidates should have a...[internal_linking.show_more]
A leading software provider in Raleigh, NC is seeking a Technical Support Analyst to join their Customer Solutions team.This hybrid role involves providing technical support for applications and ut...[internal_linking.show_more]
Job Title- Service Now Analyst.Hiring a Service Now Technology Analyst to support and optimize the Service Now platform, focusing on Customer Service Management (CSM).The role involves configuring,...[internal_linking.show_more]
Job Opportunity: Technical Specialist - Senior (766377).Duration: 12 months (with option for extension).Work Arrangement: Remote until all staff return to onsite work; onsite presence required ther...[internal_linking.show_more]
Select how often (in days) to receive an alert: Clinical Implementation Specialist- Technology Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, ...[internal_linking.show_more]
We are seeking a detail-oriented and service-driven.This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.In th...[internal_linking.show_more]
Job Title Technical Specialist, Construction (Remote) Location Raleigh, NC Duration 12Month Job Description The Client is seeking a Technical Specialist contractor for a 12-month engagement for the...[internal_linking.show_more]
Job: Technical Specialist- Network and Audio-Visual Expert (799083).Interview mode: One round of In Person Only.A resource that understands networking technology and how Audio-Visual works with it....[internal_linking.show_more]
A veterinary support company located in Cary, North Carolina, is seeking a Customer Service Representative (CSR) to ensure customer satisfaction.The CSR will be responsible for promptly responding ...[internal_linking.show_more]
Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.This position qualifies for...[internal_linking.show_more]
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.This position qualifies for our Nursing...[internal_linking.show_more]
Position Objective Provide services as a Human Capital Program Support Specialist III in support of the overall functions of NASA’s Executive Services Division.The individual will provide expert gu...[internal_linking.show_more]
Client Support Specialist Department: Customer Success / Client Services Location: North Hills, NC Job Type: Full-Time About the Role We are seeking a highly motivated and customer-oriented Client ...[internal_linking.show_more]
These positions are available throughout various USMS Districts in the Continental US (CONUS).The selectee of this position serves as a Program Support Specialist.You will be responsible for provid...[internal_linking.show_more]
A leading healthcare provider is seeking a Full-Time Remote Call Center Specialist.This role involves managing a high volume of customer inquiries and requires strong customer service and communica...[internal_linking.show_more]
Job Title :Technical Specialist - Mid-LevelLocation :Raleigh, NC 27610 (REMOTE)Duration :12 months contractIMPORTANT SUBMISSION REQUIREMENT :ONLY CANDIDATES CURRENTLY LIVING IN NORTH CAROLINA WILL ...[internal_linking.show_more]
A global healthcare solutions company located in Raleigh, NC is seeking a Clinical Support Specialist to manage customer relationships and optimize clinical programs.The role necessitates a bachelo...[internal_linking.show_more]
