Program Manager, WFG Debt Capacity & Lending

Debt Recovery Manager

This position develops and implements strategies to assist in recovering outstanding debts, improve collection rates, and minimize financial risk across World Financial Group's active and terminated agent force.

Responsibilities

• Develop and implement leading debt mitigation and collection strategies across the US and Canada.
• Establish and monitor key risk indicators (KRIs) and provide regular reporting to senior management and governance committees.
• Ensure compliance with all applicable regulatory and governmental requirements.
• Engage legal resources regarding litigation and with carriers on notification of abandoned debt.
• Continuously improve collection processes and increase recovery rates.
• Manage and communicate effectively with internal and external stakeholders.
• Collaborate with Due Diligence, Supervision, Commissions Operations, Carriers, Field Leaders, and Finance teams.
• Evaluate and approve requests for debt management (long-term debt roll, fee forgiveness, etc.) and lending.
• Provide insights and reporting on trends and patterns within overall debt.
• Drive Heritage Program liquidation tied to buy / sell, transition, beneficiary, and firm buy-out events.
• Deliver regular reporting on collection performance and key metrics to leadership.

Qualifications

Preferred Qualifications

Working Conditions

Compensation

The salary for this position generally ranges between $108,000 - $130,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. Additionally, this position is typically eligible for an Annual Bonus of 12.5% based on the Company Bonus Plan / Individual Performance and is at the Company's discretion.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

Benefits Package

Health and Work / Life Balance Benefits

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamerica's Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose : Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.