Director/Sr. Manager, Sales Engineering

Director/Sr. Manager, Sales Engineering

Xometry powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is seeking an experienced and technically proficient Director/Senior Manager, Sales Engineering to lead our team of Technical Account Managers (TAMs). This role is critical to customer success and revenue expansion, focusing on ensuring our enterprise customers are maximizing their technical adoption and utilization of Xometry's platform post-sale.

You will be responsible for leading and developing the team that provides deep technical consulting, onboarding, solution architecture, and continuous technical support for our largest and most complex customer accounts. This is an exciting opportunity to translate customer technical needs into successful outcomes and directly influence retention and expansion revenue.

Responsibilities:

• Lead and Develop the TAM Team
• Post-Sale Technical Ownership
• Solution Architecture & Value Realization
• Technical Escalation & Support
• Cross-functional Feedback Loop
• Account Expansion & Enablement
• Process Improvement

Qualifications:

• 7+ years of experience in a customer-facing technical role
• Technical Depth
• Customer Focus
• Communication
• Leadership Style
• Education

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.