Help Desk Technician

Overview

Founded in 1921, the Council on Foreign Relations (CFR) is a leading nonprofit membership organization, research center, and publisher, with headquarters in New York, an office in Washington, DC, and programs nationwide. It is dedicated to increasing America's understanding of the world and contributing ideas to U.S. foreign policy. CFR's 5,000+ members are leaders in international affairs and foreign policy. CFR also publishes  Foreign Affairs , the preeminent magazine on global issues, and provides up-to-date information about the world and U.S. foreign policy on its award-winning website, CFR.org.

Position Summary

The Help Desk Technician provides first-tier technical support to CFR staff across hardware, software, network, or other technology-related matters. This role ensures timely resolution of technical issues, supports configuring and maintaining workstations, and maintains IT asset integrity. The technician will work closely with other IT professionals to ensure a seamless technology experience for all staff.

This full-time position is based in CFR’s New York City office on a hybrid basis. CFR currently defines hybrid status as working at least three days a week onsite, with Tuesdays and Thursdays considered institutional anchor days where all staff are required to be onsite.

The major responsibilities of this position will include (but are not limited to) :

• Provide first-level technical support to CFR staff via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems and applications.
• Log and track support requests using the help desk ticketing system.
• Assist with physical relocation and setup of workstations and networking equipment.
• Maintain and update hardware / software inventory records.
• Collaborate with IT team members to resolve complex technical issues.
• Stay current with industry trends and participate in department-sponsored training.
• Perform any other duties or tasks as assigned or required.

Qualifications

Related Skills & Other Requirements

Required Application Materials

Compensation and Benefits

About CFR

The Council on Foreign Relations (CFR) is committed to fostering a foreign policy community in the United States that is more representative of American society, recognizing that diverse backgrounds and perspectives contribute to broader, more informed participation in the foreign policy debate and lead to an enhanced understanding of the world and the United States’ role therein. To that end, CFR is dedicated to continuing to advance diversity, equity, and inclusion throughout its work and workplace by building a more diverse membership and staff, producing and dispensing thoughtful analysis on a broad range of foreign policy issues, and developing relevant, wide-reaching programming that also serves to expand the foreign policy talent pipeline to underrepresented populations.