Customer Service Representative

A company is looking for a Customer Service Representative.

Key Responsibilities

Provide one-on-one customer service support to patients via telephone

Document patient interactions and maintain accurate demographic information in electronic medical records

Manage high call volumes and ensure adherence to HIPAA and organizational policies

Required Qualifications

1+ years of experience in healthcare, sales, or customer service, preferably in a contact center

Experience in a medical or healthcare environment is preferred

Proficient in Microsoft Office Suite and technology applications

Ability to handle confidential information and work in a fast-paced call center environment

Must have a private HIPAA compliant workspace and reliable internet access