Kelley Automotive Group Warranty Administrator

Job Description

Job Description

Description : Department : Service

Functions : Responsible for submission and collection of warranty claims.

Relationships : Reports to Manager

Responsibilities and Authority :

• Inspect all claims for 3 C’s-complaint, cause and correction.
• Submit all claims on a timely basis, with a goal of 48 hours from invoice date.
• Review all rejected or returned warranty claims, make any necessary corrections, and submit on a timely basis.
• Reconcile credit memos with warranty schedule to assure proper payments.
• Maintain communication with service and parts personnel.
• Keep updated on all warranty policies and procedures through manuals, bulletins and meetings.
• Communicate professionally with manufacturers or warranty representatives.
• Communicate professionally with customers and keep them informed during warranty process if necessary.
• Any other tasks deemed necessary per Management.

Requirements : Qualifications :

Able to read and comprehend technical instructions and information. Some knowledge of automotive parts. Two years’ experience in a general office position. Able to use computer, ten-key, microfiche machines. Able to read vendor catalogs. Able to communicate orally and in writing. Good phone communication skills. Professional appearance and manner.

Working Conditions :

Work is performed at a desk in an office setting in the service department. Will be exposed to noise, heat, cold, vibration, dust, exhaust, fumes, and other hazardous and nonhazardous materials. If filling in for cashier, will work at cashier’s window with cash register, computer and adding machine.

NOTE :

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER