Help Desk TechnicianBelovED Community & Empowerment Academy Charter Schools • Jersey City, NJ, US
Help Desk Technician
BelovED Community & Empowerment Academy Charter Schools • Jersey City, NJ, US
[job_card.30_days_ago]
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- [job_card.full_time]
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[job_card.job_description]High school diploma or equivalent (Bachelor's degree in IT or related field preferred). Strong passion for technology and a desire to learn and grow in the IT field. Interest in K-12 education Experience using Incident IQ (preferred) Excellent problem-solving and communication skills. Basic knowledge of computer hardware, operating systems, and software applications. Customer-focused with a commitment to providing exceptional service. Ability to work well in a collaborative team environment. Prior experience in an educational setting is a plus, but not required. Medical Dental Pension Paid Time Off
Job Summary :
As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology.
Key Responsibilities :
- Technical Support : Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity.
- Hardware Maintenance : Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Maintain accurate device and inventory counts.
- Software Support : Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.
- User Training : Offer basic training and guidance to end-users on technology usage and best practices.
- Infrastructure Management : Maintain ticketing, asset management, website and other key networking systems
- Documentation : Keep detailed records of support requests, resolutions, and IT equipment inventory.
- Security Awareness : Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures.
- Infrastructure Maintenance : Proficiently and proactively diagnose issues with Infrastructure services.
Salary : $46,000-$50,000
INDOPERATIONS
Requirements
Benefits
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Help Desk Technician • Jersey City, NJ, US
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