Customer Support Specialist

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the process of installation and service.

NOTE : This is not a remote position on-site position.

Pay range : $16.00 to $20.00 per hour.

Responsibilities

• Answer incoming customer inquiries via phone, text, and email and provide timely responses
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into the CRM database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meetings
• Support PSG / CSC for assigned division(s)
• Manage routine customer concerns and facilitate escalated concerns to ensure timely resolution
• Process electronic payments (credit card and checks)
• Assist with receiving product(s) in the CRM Database and / or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Qualifications

If you need assistance with completing the online application due to a disability, please contact Champion Window.

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