Program Manager

Job Description

Role : Program Manager

Location : Phoenix, AZ

Tech stack : Microsoft Office Suite; Microsoft SharePoint; Microsoft OneDrive; Project Management

Program Manager Role is primarily focused on supporting the Payment Card Industry Program Management Office (PCI PMO) within the broader Enterprise Technology Services (ETS) Risk and Information Security organization. The PCI PMO is responsible for orchestrating internal compliance assessments, validating controls against the PCI Data Security Standard, as well as providing advisory services to business and technology partners.

Desired Qualifications :

The desired candidate will be highly motivated, organized, and eager to jump into unfamiliar areas in support of teammates. They will need to be a strong communicator with a high degree of self-awareness and empathy. The position requires regular interaction with diverse stakeholder groups with often divergent priorities, so negotiation skills and ability to follow up on commitments are important in keeping program initiatives moving forward and on track. They should be self-driven to learn new technologies and skills, as well as able to take direction and transform that into action with minimal prompts. Digital publishing experience and industry certifications are a plus.

Responsibilities will include :

• Creation and maintenance of a program newsletter designed to drive program awareness across ETS.
• Function as a liaison between the PCI PMO and the internal teams building new reporting and tracking tools for the PCI PMO.
• Maintain team Confluence site and other collaboration tools.
• Coordinate the updating of team process documents.
• Assist with tracking team activities, such as regularly scheduled tasks.
• Ensure effective and efficient execution of assigned project tasks in accordance with professional and department standards, timelines, and objectives.
• Assist with implementing process improvements for the PCI PMO.
• Frequent collaboration and communication with key stakeholders including vendor partners and internal teams.
• Create high quality and executive-ready documentation and presentations.

Minimum Qualifications :