Public Safety Security Shift Coordinator

Shift : 2 pm - 10 pm

At Houston Methodist, the Public Safety / Security Shift Coordinator position is responsible for assigned activities of the Public Safety / Security department. In addition to performing the duties and functions of Security Officer, this position provides assignments, leads investigations and reviews reports for accuracy and thoroughness, staff protection, traffic control assignments, and emergency response services. This position provides Public Safety / Security to patients, visitors, physicians, and employees. This position exercises sound judgment and is self-motivated to work with limited supervision. The Public Safety / Security Shift Coordinator position must be flexible to work shift assignments, which includes all shifts and weekends. This position utilizes camera and card access systems.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

Associate's degree in criminal justice or related field preferred

EXPERIENCE

Two years security or related field experience

Healthcare experience preferred

LICENSES AND CERTIFICATIONS

Required

Must have one of the following : - SECUR-N - Security Officer Non-Commissioned- State Licensure ? Submission of application within 14 days of hire date, and obtained within one year of employment - SECUR-C - Security Officer Commissioned - State Licensure ? Level 3 or Personal Protection Officer Level 4 licensure and

IAHSS - Certified Security Officer-Basic / Advanced / Supervisor (IAHSS) - International Association for Healthcare Security & Safety_PSV within 90 days and

DL - Driver License - State Licensure - Texas Department of Licensing and Regulation_PSV must obtain in Texas within 90 days and

NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 60 days

Preferred

• BLS - Basic Life Support or Instructor (AHA)

KNOWLEDGE AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Must have the ability to multi task and function calmly in stressful situations

Must possess strong customer service skills

Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail

Knowledgeable of all Public Safety Policies and Procedures

Understand HIPAA and Patient confidentiality compliance

Demonstrates emergency preparedness knowledge

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Utilizes clear communication using professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures. Role models excellent, clear and professional communication skills to achieve mutual understanding and problem resolution, while providing the highest quality service during every patient, visitor and staff encounter.

Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Makes contributions to the work effort as a whole. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability

Coordinates training, offers direction and develops skills of team members and continually assists with improving skills, performance and outcomes, orientation of department personnel. Monitors competency completion for onboarding hires, as appropriate.

Serves as the primary resource for staff in all areas of service that the department performs. Interfacing with department staff to provide feedback to management on team member's performance and conduct. Collaborates / supports management for improvement of employee satisfaction, implementation of protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service.

SERVICE ESSENTIAL FUNCTIONS

Secures premises and individuals by patrolling facilities; monitoring surveillance cameras and access points to permit authorized entry, ensuring all Security Officers do the same, as needed.

Responds to all radio dispatches as necessary, answers calls and complaints and assesses and makes recommendations as needed for all emergent situations. Leads and maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets.

QUALITY / SAFETY ESSENTIAL FUNCTIONS

Accurately communicates and / or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews. Coordinates appropriate hand-off communication at change of shift.

Responds immediately to all emergency codes and takes action appropriately.

Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace. Participates in training, drills and actual events according to policies and procedures.

Conducts quality audits and documents security systems checks to ensure proper functionality.

FINANCE ESSENTIAL FUNCTIONS

Prevents loss and damage by reporting irregularities, informing violators of policy and procedures.

Prioritizes daily tasks and provides leadership to team members on effective and efficient utilization of time, minimizing incidental overtime to achieve financial target and staffing needs.

Utilizes and maintains HM and department equipment according to manufacturer specifications. Uses resources efficiently.

GROWTH / INNOVATION ESSENTIAL FUNCTIONS

Supports Houston Methodist and department goals and vision. Identifies and implements innovative solutions for practice or workflow changes to improve department operations. Implements actions that promote a workplace safety culture and proactively prevents workplace violence.

Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Participates on various council committee meetings, as requested. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform : Yes

Scrubs : No

Business professional : No

Other (department approved) : No

ON-CALL

TRAVEL

Travel specifications may vary by department

May require travel within the Houston Metropolitan area Yes

May require travel outside Houston Metropolitan area No

Company Profile :

Houston Methodist The Woodlands Hospital opened in June 2017. This 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower - a $250 million expansion project that added 106 beds, focused on medical-surgical and women's services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.

Houston Methodist is an Equal Opportunity Employer.