Lab Assistant II (Lead LTA) - Lab Support (Brockton)

At Boston Medical Center - South, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers on how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

Schedule: 40 Hours, Days, Evenings, 830a-4:30p, Every Other Weekend, Rotating Holidays, Full-Time, Benefit Eligible

Position Summary:

Performs, under minimal supervision, daily workflow management of the section. Training and competency of all new LTAs as well as phlebotomy students and makes recommendations on skill assessments. Works collaboratively to monitor phlebotomy status reports to provide phlebotomy services in a timely manner. May be required to perform the duties and responsibilities of LTA, Phlebotomist and/or CLA as required for patient care. Finds coverage when needed. Serves as a point of leadership and accountability, providing the support and structure needed in the department when the management is not present.

Responsibilities:

Training & Competency Oversight
A Lead LTA ensures all staff are properly trained and consistently follow protocols. They can oversee onboarding, reinforce standards during hands-on training, and provide ongoing skill checks to maintain competency and patient safety.

Standardization of Procedures
Having a dedicated lead helps standardize processes across shifts, reducing variation and minimizing errors. They can ensure compliance with policies and act as a resource for updates on old and new protocols.

On-the-Spot Training & Support
This role enables continuous training, coaching, and support for both new and current staff. The lead can address errors in real time, demonstrate proper procedures, and help maintain a culture of competency and improvement.

Workflow Coordination
A Lead Phlebotomist can help balance assignments, adjust workflows based on volume and acuity, and serve as a communication bridge between staff and leadership. This improves team coordination and overall efficiency.

Critical Support During System Transitions
With the department transitioning from Meditech to Epic and Sunquest, having a Lead Phlebotomist will be crucial to help the supervisors train and be the staff support in navigating the new systems, answering real-time questions, and ensuring workflows are followed correctly during the rollout. This reduces errors, speeds up adaptation, and eases the overall transition for the team.

Support for Staff and Leadership
The lead serves as a go-to contact during shifts, helping to resolve issues and support staff without constant supervisor intervention. Allowing leadership to focus on broader departmental improvements without sacrificing on-the-floor direction

Requirements:

• Education: High school diploma or equivalent
• Experience: Graduate of phlebotomy training program preferred
• Certification/Licensure: phlebotomy certification preferred, ASCP certification/eligible preferred
• Software/Hardware: Meditech 6.0, Epic, and SunQuest
• Dexterity sufficient to manipulate instrumentation.
• Ability to read, understand and follow written procedures.
• Ability to communicate adequately with all laboratory clients.
• Basic clerical/data entry skills preferred.
• Excellent client relations skills required.

Equal Opportunity Employer/Disabled/Veterans

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