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Operations Dispatcher
Operations DispatcherLoomis • Moonachie, NJ, US
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Operations Dispatcher

Operations Dispatcher

Loomis • Moonachie, NJ, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Ops Dispatcher :

Ensure Quality Customer service and accountability of items keyed into computer system. Position duties are handling customer's calls into the branch, communication with all routes, ATM combo / support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintaining Branch reports.

General Information :

Climate controlled office environment. Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer, and monitoring vehicle radios.

Duties :

Security of Branch controlling access to building and grounds allowing access under branch policy

Customer Service :

  • Handle incoming customer calls concerning
  • Routing Specials on Demand
  • Service Request
  • No pick-ups
  • Resolve customer issues.
  • Generate ETA to Ops Report
  • Communication with all routes

Maintain Dispatchers Log :

  • Logging hourly calls into report log system including over the payment liability route problems / concerns Suspicious activity.
  • Create Holiday Routes and Maintain Request from Customers and National Accounts.
  • Send out safety / security messages.
  • Coordinate any special services to routes and make supervisors aware.
  • Coordinate variable account pick-ups and delivers.
  • Maintain Daily ATM Combos list Assist Messengers with force balances on ATM's and any related ATM Issues.
  • Perform any other duties or special projects as deemed necessary by Management Staff.

    • Skills and Qualifications :

  • Ability to work well individually as well as being a team player with a positive

    • attitude.

  • Ability to identify and maintain confidential matters in all aspects of the business Courteous and professional communications skills, demonstrate good work ethics in a professional manner to fellow employees and customers.
  • Follow verbal and written instructions.
  • Computer experience, proficient use of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine.
  • Data entry skills Unrestricted wrist, hand, and finger dexterity.
  • Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs.), sit, push, and pull.
  • Accuracy and speed sufficient to meet the company policy for debriefing.
  • High school graduate or equivalent

    • Benefits :

    Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes :

  • Vacation and Sick Time (PTO) as well as Paid Holidays
  • Health & Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Basic Life Insurance Plan
  • Voluntary Life Insurance Plan
  • Flexible Spending and Health Savings Account
  • Dependent Care Account
  • Industry leading Training and Development

    • Loomis is an equal opportunity employer. EEO AA M / F / Vet / Disability. Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

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    Dispatcher • Moonachie, NJ, US

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