Shift Manager

JOB DESCRIPTION

Bathhouse is seeking a thoughtful and experienced Shift Manager to help oversee the operations of the facility. This role includes day-to-day oversight over multiple departments — including guest services, amenities, therapies, restaurant, and housekeeping — ensuring everything runs smoothly and consistently throughout the shift. The Shift Manager leads and supports the team on the floor, ensures that service standards are upheld, and helps create a positive experience for both guests and employees. The role reports into the General Manager.

RESPONSIBILITIES

• Manage daily floor operations across all departments to ensure smooth, safe, and efficient service flow.
• Be a visible leader on the floor — support the team and resolve issues in real time.
• Direct the work of daily staff and ensure that they are consistently meeting service standards so that every guest has a warm, seamless experience.
• Open and/or close the facility, including cash handling, walk-throughs, checklists, and reporting.
• Oversee department leads and support them on various tasks such as scheduling, labor management, and break coverage to stay within targets.
• Monitor cleanliness, safety, and maintenance needs; escalate and follow up on issues promptly.
• Handle guest questions, feedback, and complaints with professionalism and care — turn moments of friction into recovery opportunities.
• Create and maintain written protocols and training procedures in accordance with our Culture of Documentation (CoD)
• Coach team members during shifts — provide real-time feedback, guidance, and encouragement.
• Help interview, hire, onboard, and train new team members, reinforcing culture, systems, and expectations.
• Maintain awareness of inventory levels for key areas and communicate needs to the appropriate teams.
• Partner with the GM to provide team member feedback and evaluation, and if necessary, discipline.
• Prepare and submit end-of-shift notes, incident logs, and updates so the next team is set up for success.
• Support health, safety, and compliance standards — ensure policies are followed at all times.

QUALIFICATIONS

• 2–4+ years of experience in hospitality, wellness, spa, fitness, hotel, restaurant, or retail leadership.
• Experience supervising and managing teams during active shifts (opening, closing, floor management, or similar).
• Strong people leadership skills — able to motivate, support, and hold teams accountable.
• Calm under pressure, with excellent problem-solving and decision-making skills.
• Comfortable being highly visible on the floor as needed.
• Proven ability to handle guest issues with empathy, composure, and follow-through.
• Familiarity with scheduling, labor management, and daily reporting preferred.
• Comfortable using POS systems, scheduling tools, and basic Google/Office tools.
• Organized and detail-oriented, with the ability to manage multiple priorities at once.
• Commitment to cleanliness, safety, and operational standards.
• Able to work evenings, weekends, and holidays as needed.
• Ability to stand/walk for extended periods and lift up to ~25–30 lbs as needed.

COMPENSATION & BENEFITS

• Total compensation: $67,000 + monthly bonus
• Medical, Vision, and Dental insurance available for full-time employees.
• Complimentary unlimited admission to Bathhouse.
• Three "Plus One" guest passes per month.
• 50% discount on services, retail products, and restaurant offerings.