Customer Support AdvisorVirtualVocations • Manassas, Virginia, United States
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Customer Support Advisor
VirtualVocations • Manassas, Virginia, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Member Support Advisor who is customer-oriented and passionate about enhancing the customer experience.
Key Responsibilities :
Handle inbound and outbound customer queries primarily via email, with occasional phone or chat support
Provide exemplary customer service to turn customers into raving fans
Troubleshoot issues with computer systems, web-based applications, and mobile technology
Required Qualifications :
2-4 years of previous related customer service experience in a similar role
Passion for supporting customers and eagerness to learn about creating a customer-centric team
Aptitude for creating positive member experiences through a customer-oriented approach
Ability to actively listen and communicate effectively
Proficient in resolving conflict through problem-solving and negotiation skills
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